Travel agencies

Before conducting any activity in the Brussels-Capital Region, a travel agency must either obtain an authorisation from Brussels Economy and Employment or submit a declaration.

The regulations concern any operation of a travel agency in the territory of the Brussels-Capital Region, but also any temporary and occasional activity. Applications must be submitted to Brussels Economy and Employment before any activity is conducted in this Region.

What must a travel agency do to operate permanently in the Brussels-Capital Region?

  • Do you want to open a parent company in the Brussels-Capital Region?
You must first obtain authorisation.
> Consult the list of conditions to be fulfilled.
> Download the authorization request form: in French or in Dutch.
For your information, consult the English translation of this authorization form :
  • Do you have a parent company authorised in the Brussels-Capital Region, and do you want to open a new branch there?
You need not request authorisation. It is sufficient to send a notification.
> Consult the list of conditions to be fulfilled.

The operator of a travel agency must comply with a number of obligations with regard to customers, suppliers and the Region.

Obligations towards the customers of the travel agency

  • Display the obtained logo close to the entrance and always visible to the public.
  • Provide the correct terms and all necessary information regarding the prices and conditions of a trip or a stay.
  • Provide the services, in the foreseen circumstances, to which the agency has committed itself in relation to the customer.
  • Respect the confidentiality of all customer data.
  • Not to use the funds deposited by a customer for purposes other than those of the agency and to return the funds due to customers without delay.
  • In case subcontractors are used: only call upon suppliers or subcontractors who offer a reliable professional and moral guarantee.

Obligations towards the suppliers

  • To pay the suppliers within the agreed deadlines, if not within the usual terms.
  • With regard to dissolution of agreements (contracts), to respect the agreed terms, if not, the usual terms.

Information that has to be provided to Brussels Economy and Employment

  • Annually by 1 July: provide Brussels Economy and Employment with the number of employees working in the main office and in the branches of the company established in the territory of the Brussels-Capital Region.
  • In the event of a change that affects an item in the authorisation request or a document that accompanies it: report this change to Brussels Economy and Employment by registered letter within a period of 1 month following occurrence of the event.

What must a travel agency do to operate temporarily and occasionally in the Brussels-Capital Region?

Do you have an agency outside the Brussels-Capital Region (in another region or in another country) and you would like to participate in a trade fair in the Brussels-Capital Region?

You should submit a prior declaration to conduct temporary activity to Brussels Economy and Employment.
 
> Consult the list of documents to be attached in English or in Dutch.
> Download the prior declaration form in in French or in Dutch.

Subsidies for enterprises
The Brussels-Capital Region offers a number of subsidies for enterprises, self-employed persons or starters.

Contact Contact

Brussels Economy and Employment
Bd du Jardin Botanique, 20
1035 Brussels

E Contact form
T +32 (0)2 800 33 31

Regulation Regulation